5 Questions to Ask About Your Managed Service Provider

Is it time to consider changing your Managed Service Provider (MSP)? Find out with these 5 questions that will help guide your decision-making process.


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Over the last decade, managed services programs (MSP) have proliferated among Fortune 1000s and smaller corporations to help them manage their contingent workforce. Today these companies want, and need, more.

“Clients today realize MSPs that were put in place five to ten years ago need updating. These first generation MSPs have squeezed their suppliers to the max and reduced providers… but now they need more. A second generation of MSP is expected to solve complete talent acquisition,” said Volt Consulting Group President Rhona Driggs in her latest article “Second Generation MSP.”

Are You Ready for a Change?

So, how do you know when your organization is ready for a change? Check out the list of questions I use when talking to members about updating their MSP programs.

  1. Is your MSP conducting regularly scheduled supplier sourcing events to ensure you have the best-in-class suppliers?
  2. Is your MSP proactively bringing program enhancements to your attention, and keeping you aware of best practices and new industry alternatives?
  3. Is your MSP regularly evaluating their Vendor Management System partner, to ensure they have the most robust technology to support your business?
  4. Is your MSP ensuring compliance within your organization?
  5. Does your MSP provide you with exclusive and dedicated resources, or only support you with shared services?

Did you answer “no” to any of these? Then it is probably time to be considering your options.

Learn More

Read the full article from CU partner Volt Consulting Group to find out how other organizations are updating their MSPs.

Then contact us with any questions about how the CU MSP program can help your company.

Tim Holland: Senior Director - Human Resources Solutions at Corporate United
As a member of the Corporate United's Category Management Team, Tim works with our members, and prospective members, in sharing the value of our contingent workforce programs , helping them to evaluate their needs and challenges, and consults with them to choose the right solutions for their unique needs. Tim offers the CU membership expert guidance resultant of his background as a long time, former executive in the staffing industry. Tim is responsible for our numerous programs in contingent workforce including staffing, 1099 and Payroll Management, Managed Services Providers, and our Vendor Management supplier.