A recent PwC report estimates that by the year 2020, over 50 percent of the workforce will be comprised of Millennials. And by the year 2025, that number could jump to almost 75 percent of employees in the workforce. These numbers are forcing business leaders to focus on the way that 18-35 year-olds communicate and make spending decisions on the tools and solutions that will future-proof their enterprise. Moreover, with younger employees changing jobs roughly every three years, it becomes more vital than ever to ensure that communications tools are in place to retain good employees and foster cohesiveness across business units.
Today, Unified Communications as a Service (UCaaS) and UC solutions are the types of apps and products that Millennials are using for daily interactions with co-workers, suppliers and clients. While many business leaders might be unwilling to add a coffee bar or foosball table to accommodate this group of workers, CTOs and other managers understand that effective communication in any company is a key part of its success. This makes it worth investing in solutions that will drive optimal productivity.
UCaaS Fits the Working Habits of Millennials
Millennials are used to an always-on, always-connected world where they have immediate access to tons of information at their fingertips. In the same vein, they want to share information and collaborate with coworkers quickly and with minimal effort. These users also want the flexibility to IM/chat over their lunch break or video conference from their car making mobility tools become a necessary part of the enterprise UC solution. Also, with evolution in technology being a constant part of their upbringing, Millennials know how to quickly adopt new communications policies and apps without fear of change.
Millennials Want To Bring Your Own Device (BYOD) - UCaaS Enables IT
According to a recent BYOD & Mobile Security Spotlight report, almost half of the 800 companies responding indicated that BYOD is available to all employees. This generates several questions for companies and procurement teams: will the user or will the company provide the mobile device and how will personal and company data be kept separate? And how can companies ensure that smartphones and tablets brought from home are secure, and malware and virus-free?
Using UC tools, companies can utilize the power of cloud software to combine network services and monitoring, collaboration tools and security features in a single, converged IT solution. Implementing this kind of solution means users can obtain secure access to all enterprise UC services like voice, text, audio and web conferencing, IM, presence and corporate directories, through one simple interface on the same device they use for everything else in their lives.
UCaaS Highlights Unified Software Over Hardware Solutions
The newest release of Android, Apple or Google smartphones come to market in a heartbeat nowadays—upgraded processors, increases in RAM and advancements in hard drive speed and technologies are continually progressing. While some companies may be tempted to provide iPads or Surface tablets to all of its users on a lease rotation, how can you be sure that the hardware will continue to keep ahead of the steady stream of apps and programming changes that are churned out daily?
The more cost-effective decision for procurement’s limited spend enterprises is to provide an IT solution that is free of hardware constraints and device limitations. Instead of dealing with the grumbling from an Apple user forced to use a Windows mobile device, you should focus instead on implementing communication solutions that are device-independent. Cloud-based solutions take the burden of upgrades off of your IT team, keep hardware and operating spend to a minimum and take the harness off innovation allowing enterprises to ride the wave of cutting-edge capabilities and technologies.
No Network Downtime = More Engaged Workforce
Anyone with an internet-accessible device—especially Millennials—get jitters at the thought of a loss of connectivity to the internet. To prevent a workforce meltdown, enterprises need to be sure they have a network backbone in place that can provide guaranteed business continuity and disaster recovery measures, and a consistent communications infrastructure. A cloud-based UC system can automatically route calls and data to alternate contacts. Additionally, implementing a secondary MPLS for SIP trunking provides the data and internet redundancy that will keep your workers sane and productive.
For many reasons, UC solutions are the perfect way to keep your workforce engaged and productive. Your newest workers will be free to unleash their knowledge and creativity to achieve innovation, and even save some money along the way.
Melissa Coen: Contract Writer for West UC
Melissa is a contract writer creating thought leadership content for West UC. When Melissa is not writing for West UC, she's an IT systems manager and has been in the IT industry for 20+ years.